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    BMW ConnectedDrive: FAQ.

    BMW ConnectedDrive has so many new things in store. Anyone who is interested in knowing what the future holds, usually has plenty of questions. Here you can find the answers.

    Note: some of the services and functions described below may not be available for your vehicle. For further information, please contact BMW ConnectedDrive customer support.

    BMW ConnectedDrive in your car

    • What happens if I accidentally trigger the emergency call in the vehicle?
      Keep calm. A voice connection to the BMW Call Centre will be established. Safety reasons mean that you cannot terminate the voice connection yourself. Tell the person you are talking to the reason for the emergency call. If you do not respond to the Call Centre agent’s questions, he/she will assume that there is an emergency situation and will inform the nearest emergency services unit of an accident. You must therefore report that you have triggered the emergency call by accident; otherwise you may incur financial costs.
    • Am I allowed to test the manual emergency call?
      BMW recommends that every customer should test the manual emergency call once by pressing the emergency call button. A voice connection to the BMW Call Centre is established. Safety reasons mean that you cannot terminate the voice connection yourself. Inform the person you are talking to that this is a test call. If you do not respond to the Call Centre agent’s questions, he/she will assume that there is an emergency situation and will inform the nearest emergency services unit of an accident.
    • What are the "Concierge Services"?
      A personal adviser takes your calls 365 days a year, around the clock. “Concierge Services” are exclusively available for use in the car. To initiate an enquiry, select: CONNECTEDDRIVE/CONCIERGE SERVICE. A voice connection to the BMW Call Centre is established, and within a few seconds you will be connected to an agent, who will be glad to assist you with tasks such as searching for points of interest. Use of the information service is free of charge for BMW ConnectedDrive customers. You do not incur any connection charges.
    • What does the “Update” button in the vehicle do and when do I need to use it?
      Please only confirm “Update” in the “Setting BMW Services” menu when prompted by BMW.
    • What must I do if the message “Connection not possible” appears in my vehicle?
      If the message “Connection not possible” repeatedly appears in your vehicle when you try to execute various BMW ConnectedDrive services, please contact your BMW Service partner.
    • How can I send my current position from my vehicle to my mobile phone via "Send to Phone"?
      The “Send to Phone” service is exclusively for use in the vehicle. In order to send the vehicle’s position to a mobile phone, select: CONNECTEDDRIVE/BMW ONLINE/APPLICATIONS/SEND TO PHONE. Then enter your e-mail address or mobile phone number and activate the service. You will receive an e-mail or text message within a few seconds giving the current location of your vehicle.

    BMW ConnectedDrive on my smartphone

    • How can I use the "My BMW Remote" or "BMW i Remote" app?
      In order to use the My BMW Remote app or BMW i Remote app, you have to activate the remote functions on the Internet in the menu “Activate Remote Services” and then "edit a security question".
    • Is there a demo of the "My BMW Remote" app or "BMW i Remote" app?
      The My BMW Remote app and BMW i Remote app both have a demo mode that provides information on the options and functions of the app.
    • Do I incur any costs when I use the "My BMW Remote" app or "BMW i Remote" app?
      If you have booked the Remote Services, use of the My BMW Remote app and BMW i Remote app will be free of charge for you. Costs for the data connections depend on your mobile phone contract and will be billed by your mobile phone provider.
    • I receive an error message when configuring the "My BMW Remote" app or "BMW i Remote" app. What can I do?
      Please check whether the remote functions are activated for your vehicle and whether a security question has been saved. If the error message persists, please contact BMW ConnectedDrive Customer Support.
    • What is the option "BMW Apps"?
      BMW Apps integrates innovative applications (known as apps for short) for your smartphone (Apple iOS or Android) into your vehicle. Many functions have been designed solely for use in connection with your vehicle. Some functions can also be used directly on your smartphone without a connection to the vehicle.
    • What do you require in order to be able to use all the functions?
      All BMW models fitted with the option code 6AK ("ConnectedDrive Services") or 6NR ("Apps") and the Professional navigation system can draw on all functions in conjunction with a smartphone and the BMW Connected App, which is available free of charge from the Apple Store or Google Store. In addition, you should also have a suitable mobile phone contract. Some of the BMW Connected applications make intensive use of broadband data services (e.g. Web radio).
    • Which smartphones can be used with the special equipment option “Apps”?
      Currently, the A4A technology can only be used in a BMW with the Apple iPhone (from 3GS and iOS 5.0 or higher) and from BMW model year 2014 with selected Android smartphones (e.g. Samsung Galaxy S4 and LG Nexus 4) from Android 4.2.
    • Who do I have to get in touch with if I have any problems with the USB interface of my smartphone?
      You will obtain information on your smartphone and its interfaces in the operating instructions or from the manufacturer’s technical support.
    • What do I have to do before I can use BMW Connected in my vehicle?
      You have to download the application onto your mobile end device before you can use the BMW Connected App in the vehicle. In the case of an Apple iPhone, please use the Apple App Store for this purpose, in the case of an Android phone download is via the Google Play Store.
    • What do I have to do in order to use BMW Connected in my vehicle?
      Connect your smartphone to your BMW using the USB cable or the Snap-in Adapter Media (BMW accessories) and start the BMW Connected App. For Android smartphones only: In the vehicle menu navigate to [ConnectedDrive] [BMW Apps] [connection assistant] and activate the [accessory mode]. The applications will then be displayed in the vehicle under the menu item “BMW Apps”. The BMW iDrive Controller is used to operate the app.
    • Why are incoming calls directed straight to the mailbox when online applications are being used, especially Web radio?
      Some network operators forward calls directly to the mailbox when data communication via EDGE or GPRS is active. This is a restriction imposed by the network. The problem does not exist with connections via UMTS/HSDPA.
    • I can’t find the “BMW Apps” menu command.
      Your car display screen will only show the menu item "BMW Apps" if the car is fitted with the required option. Please ask your dealer for details as to whether the option can be retrofitted in your car.
    • I can’t find any of the BMW Connected functions in my BMW.
      The BMW Connected application functions are located under the menu command “BMW Apps”. In order for the functions to be displayed, your smartphone must be connected with your BMW, and the BMW Connected application must be running. If you are using an Android smartphone, ensure that the [accessory mode] under [ConnectedDrive] [BMW Apps] [connection assistant] has been activated after connecting the smartphone with the vehicle.
    • Even after connecting my smartphone and launching the BMW Connected application, I can’t find any of the BMW Connected functions.
      Should you encounter unexpected behaviour we suggest you proceed as follows: If you are using an Android smartphone first check whether the [accessory mode] under [ConnectedDrive] [BMW Apps] [connection assistant] has been activated. In addition we also recommend that you unplug and reconnect the smartphone, close the BMW Connected app via the app manager and restart it. If you still can not view any BMW Connected functions, we recommend that you carry out the self-diagnosis function included in the app. In rare cases restarting the smartphone can also help. Apple smartphones are restarted by simultaneously pressing and holding down the "Home" and "Standby" buttons for at least ten seconds until the Apple logo appears. On Android phones the "Standby" button has to be pressed for several seconds and then the "Turn off" option followed by a restart has to be selected.
    • In some areas, the online applications from BMW Connected are sporadically restricted or not available during the journey.
      The service quality of the online applications from BMW Connected is substantially influenced by the coverage of the mobile telephone networks or the current reception quality. In many cases, poor local reception is indicated by low signal strength. Even if your smartphone displays a good signal strength, this does not necessarily mean that the service quality will also be good. Service quality frequently depends on other network-specific parameters.
    • No audio reproduction is possible via BMW Apps.
      Audio reproduction with BMW Apps is possible via the USB connection or via the snap-in adapter. Android smartphones must also support OAP2. Reproduction via Bluetooth Audio® (A2DP) is not possible. Please make sure, therefore, that the option “Audio (Bluetooth)” in the Control Display of the Bluetooth settings in your vehicle is deactivated while you are using BMW Connected. For the best possible integration, we also recommend that you should not use any spaces at the beginning or end of the device name for your smartphone. In order to change the device name of your iPhone, first connect the device with your computer via iTunes. Double-clicking on the device name in iTunes then enables you to change the name of your iPhone.

    Login

    • How can I apply for BMW ConnectedDrive services?
      Order the BMW ConnectedDrive services as a special equipment option when you buy your new vehicle or book services of your choice for your vehicles in the BMW ConnectedDrive Online Store on the Internet or in your vehicle.
    • Can I also apply for the BMW ConnectedDrive services in the vehicle?
      You are able to book BMW ConnectedDrive services in the CONNECTED DRIVE STORE from inside the vehicle.
    • Which access data can I use to log on with My BMW ConnectedDrive?
      To log into My BMW ConnectedDrive please use your e-mail address (user name) and password you have saved when you registered at My BMW ConnectedDrive in the past. If you do not have any access data yet, please click on the “Register now” link in the login box on the start page of My BMW ConnectedDrive.
    • Can I also log in on the Internet with my vehicle login?
      If you have created a vehicle login (alias) for a faster yet equally safe login inside the vehicle, you can use it as your user name for My BMW ConnectedDrive.
    • I have forgotten my user name. What can I do?
      Use your e-mail address as your user name. If you are unable to log in with your e-mail address, please contact BMW ConnectedDrive Customer Support.
    • Which access data can I use to log in inside my vehicle?
      You can also use your access data to My BMW ConnectedDrive on the Internet when you are in your vehicle to operate BMW ConnectedDrive services that work with your personal data. To obtain a faster yet equally safe login inside the vehicle, you can create a short vehicle login (alias) in the Settings/My Data menu.
    • How can I change my access data?
      You can change your user name, password and vehicle login in the Settings/My Data menu.
    • Why is a JavaScript error message displayed on the website?
      The services and functions in My BMW ConnectedDrive use modern browser technologies and programming languages. You should therefore use a JavaScript-capable browser or activate the JavaScript functions in the browser.
    • After logging in with my existing BMW ConnectedDrive access data, I was requested to change my user name. Why is this the case and why do I have no further access to My BMW ConnectedDrive without making this change?
      BMW has introduced a new user management system “My BMW”. This system makes it possible to log into BMW websites with the same access data. If you have already registered on the BMW websites in My BMW, you can use these access data to log into My BMW ConnectedDrive.

    Registration

    • Why can’t I complete registration without confirming the “Terms and Conditions”?
      Privacy policy requires that you confirm the Terms and Conditions.
    • I have not received an e-mail with confirmation link after completing registration. What can I do?
      In individual cases, there may be delays in the despatch of the e-mail. If you have not received an e-mail within 24 hours, please register again or contact BMW ConnectedDrive Customer Support.

    Status

    • Why can’t I see any vehicle in the “Status” menu?
      Either you have not yet added a vehicle to your user account in the “Manage vehicles” menu or you have removed a vehicle that had been added. When you add a vehicle, it may take up to 24 hours before it is displayed in My BMW ConnectedDrive.
    • Warning messages are displayed in the Vehicle status section. What do I have to do?
      The messages and symbols match those in your vehicle. You will also find a description of the symbols in the Owner’s Handbook for your vehicle. If a service is required, please contact your BMW Service Partner.
    • Why is the time given for the status of my BMW i / BMW eDrive not up to date?
      The status of your BMW eDrive dates back to the end of your last trip. Your BMW eDrive transmits important data to BMW every time you park your car. If your vehicle is parked no data will be transmitted.
    • The Vehicle status section shows that a vehicle is “deactivated”. What does this mean and how can I activate/use this vehicle again?
      The mobile network connection for this vehicle has been deactivated. To be able to use BMW ConnectedDrive in your vehicle again, please "Activate" your vehicle in the Settings / Manage vehicles menu or contact BMW ConnectedDrive Customer Support.
    • I have both a BMW and a BMW eDrive. Why are more data displayed in my BMW eDrive than in my BMW?
      Due to the special significance for the purely electric drive and the associated additional equipment, BMW eDrive vehicles transfer additional data, which are displayed in the vehicle status and in the BMW eDrive services menu.

    BMW eDrive services - Mobility

    • What do the “EcoPro+” and “Comfort” details mean?
      These two details correspond to the driving mode in your vehicle and indicate the range when you select the relevant driving mode on the basis of the current battery power level.
    • Why isn’t the location of my vehicle displayed?
      Transfer of the location must be activated in the vehicle. If the function is activated, it may be because your vehicle is currently unable to establish a mobile network connection.
    • What does "Simulate battery power level" mean?
      Using this slider control, you can simulate a charging level of the battery in your BMW eDrive other than the current level and recalculate the range on the basis of this altered setting.
    • What does "Only show ChargeNow charging stations" mean?
      If you select this option, the map will only show those charging stations that are registered as ChargeNow charging stations. ChargeNow charging stations offer you special conditions and services.
    • What do the numbers on the map mean?
      At lower zoom levels, reasons of clarity mean that many individual charging stations are shown as one single marker. The number indicates how many charging stations are located in this area. At higher zoom levels, these figures are displayed as individual charging stations.
    • Why are some charging stations marked with a star?
      Charging stations operated by ChargeNow are marked with a star. ChargeNow charging stations offer you special conditions and services.
    • What does "Send charging station to my BMW / BMW i" mean?
      You can use this function to send the coordinates and address details of the selected charging station as a message to your BMW eDrive so that you can accept it as a destination in the navigation system. You will find the data inside the vehicle in the menu CONNECTEDDRIVE/MESSAGES.

    BMW eDrive services – Departure times

    • A security check appears when the functions "Charge immediately" or "Precondition now" are carried out. What does this mean?
      For reasons of security, the remote functions must be enabled and a security question together with a reply specified in order to use the charging profiles. You can edit both of these details in the Settings menu.
    • What does "Charge immediately" mean?
      The function "Charge immediately" cancels all the settings of the existing charging timer, which would prevent the vehicle being charged immediately. The charging cycle is started immediately. Cancellation of the setting also excludes any off-peak charging times. In order to apply these times again, you will have to reset or reactivate them manually via the function "Configure off-peak charging times".
    • The function "Charge immediately" cannot be carried out. What is the reason for this?
      The function "Charge immediately" is only available if the charging timer is not activated or if the charging cycle has not already started.
    • What does "Precondition now" mean?
      The function "Precondition now" adjusts the temperature of your BMW eDrive to the preset temperature. It is not possible to change the preset temperature using this function.
    • The temperature of my BMW eDrive has not been adjusted after carrying out the "Precondition now" function. What is the reason for this?
      The climate control function of your vehicle will not be carried out if this might impair the serviceability of your BMW eDrive. For instance, no climate control takes place if the battery power level is critical.
    • What does "Control charging" mean?
      By triggering a charging timer, the function ensures that the interior of the vehicle is automatically adjusted to the preset temperature at the programmed departure time. The performance of this function depends on the battery power level that is actually available.
    • What does "Configure off-peak charging times" mean?
      This function enables you to define times when off-peak electricity tariffs are available for the charging cycle. The charging system then tries to utilise these times for charging the battery.
    • What does "Override timer active" mean?
      You have activated the override timer function in your vehicle. This cancels all the setting for the charging timer in My BMW ConnectedDrive and in your BMW eDrive. In order to reactivate your settings for the charging timer and off-peak charging times, you must deactivate the override timer.

    BMW i services - Efficiency

    • What is the meaning of "Share my data with other BMW i drivers in the community"?
      If you have activated data transmission, your driving and usage data will be added in anonymised form to a worldwide data pool for BMW i drivers. Only on the basis of this data pool is it possible to determine meaningful reference values. Your data are subject to strict data protection provisions and cannot be viewed or evaluated publicly.
    • What does the structure of the charts mean?
      The free-standing value gives the figure for the last journey. The comparison chart shows the average values of your own BMW i against those of the BMW i community. There is only one average value for your own vehicle. To provide a better basis for comparison, there is an upper and a lower limit within the community.

    My Services – My Info

    • How do I send an address as "My Info" to the vehicle?
      First select the vehicle to which you wish to send a message in the "My Info" menu. In the next step, write a message and send it. Alternatively, you can also send a point of interest to your vehicle. Enter your search term and select the desired destination.
    • Where can I find a "My Info" message in the vehicle?
      You can find addresses or destinations which you send to your vehicle as "My Info" in the menu CONNECTEDDRIVE/MESSAGES. You can accept the address of the point of interest for route directions by pressing a button in the navigation system. If there is a telephone number for the point of interest and you have connected your mobile phone with the vehicle, you can dial the number directly.
    • How many "My Info" messages can I send to my vehicle?
      In older vehicles the number of messages is limited. If you have reached the maximum number of messages, a new message will overwrite the oldest one.
    • No message reaches the vehicle.
      If you are managing several vehicles in your user account, the data will be sent to the "preferred" vehicle.

    My Services – BMW Routes

    • What are the requirements for being able to use the BMW Routes function?
      The function "Import routes" is only available in the Navigation system Professional.
    • How can I plan my own routes and transfer them to my vehicle?
      You can plan your route on the www.bmw-routes.com website. This site also gives exact details of how you save a route and transfer it to your BMW.
    • Do I need my own access data for the website www.bmw-routes.com?
      The website www.bmw-routes.com is available to anyone who is interested. The function of transferring your own routes via BMW Online and the saving of routes is exclusively available to BMW ConnectedDrive customers. Please use your access data for My BMW ConnectedDrive.
    • How can I transfer the “BMW Routes” recommended by BMW to my vehicle?
      The import of BMW Routes is a function exclusively for BMW ConnectedDrive customers. In the menu NAVIGATION/SAVED TRIPS you can “Import trips" via BMW Online or from a USB device.

    My Services - News

    • Why can't I add any RSS feeds?
      Please check the URL structure of the RSS feed. It must definitely contain the entry http://. You can also check whether the path details for the RSS feed do actually match the address of the RSS feed. In many cases the main domain of a website, e.g. http://www.bmw.de, is not the correct address for the RSS feed. Please check with the provider of the RSS feed that the path details are correct.

    Map Update - Automatic Map Update

    • Why do I only receive updates for one Region?
      Currently, Automatic Map Update for one Region is included for free. It is also possible to update the complete Navigation Map by performing a USB Map Update.
    • How do I know that my BMW is receiving Automatic Map Updates?
      You will see Automatic Map Update under "booked services" in the ConnectedDrive Store.
    • What should I do when my Automatic Map Update subsciption expires?
      You can renew the Automatic Map Update service in the ConnectedDrive Store.
    • Can I change the region for which I will receive Automatic Map Updates?
      Yes, you can change your region in the menu under Automatic Map Update. Simply select a new region and subsequently confirm the selection. Please keep in mind, that after the region change it may be necessary to perform an USB Map Update with the latest available map in order to reinitiate the Automatic Map Update for the new region.
    • How long does it take to receive an Automatic Map Update?
      The time varies depending on your BMW's data connection and signal strength and the amount of new information included in the newest map update.
    • How often are Automatic Map Updates released?
      Up to 4 times per year (quarterly).
    • How do I activate Automatic Map Update?
      This service is automatically activated for you. The Map Updates will also be sent automatically.
    • Can I receive Automatic Map Updates for more than one region?
      Currently, it is only possible to receive Automatic Map Updates for one region.
    • How do I know for which region my BMW is receving Automatic Map Updates?
      You can view the selected region in the menu under Automatic Map Update.
    • Why must I perform a USB Map Update in order to change my region?
      The USB Map Update is the basis upon which the Automatic Map Update builds. For this reason, it is necessary to perform a USB Map Update when the Automatic Map Update region is changed.
    • Can I continue to use my Navigation System during a Map Update?
      Of course, the Navigation System remains fully functional during a Map Update.
    • Can I turn off my vehicle during an Update?
      Yes, the update process can be interrupted and continued from the previous state at any time.

    Map Update - USB Map Update

    • Why do I need the BMW Update Manager to download navigation maps updates?
      The BMW Update Manager gaurentees the quality of the download process and guides the user through it.
    • Why do I need to enter a Security Key in order to install the navigation map update in my vehicle?
      The security key ensures that you are receiving the correct navigation map update and is your key for further updates.
    • What are the requirements for the USB device?
      Please use a USB device that is FAT32 formatted and at least 32GB.
    • If I cannot use the BMW Update Manager on my computer, how should I install my navigation map update?
      You can travel to your local BMW service partner. If you have the USB Map Update service, your service partner can provide you with the newest navigation map update.

    My Services – Address book

    • The checkbox "Transfer first and family name" is greyed out. What does this mean?
      You BMW Online address book is empty. You will first need to import addresses into your address book. You can do this in the "Address book" menu.
    • How can I access my contacts from programs such as MS Outlook in my vehicle?
      You can import your personal contacts from programs such as MS Outlook in the "Address book" so that you can then use them in the vehicle. In order to display imported contacts in your vehicle, please select CONNECTEDDRIVE/OFFICE/ADRESS BOOK in the vehicle.
    • How can I import data into the BMW Online address book?
      If you wish to transfer addresses from MS Outlook into your personal BMW Online address book, you can either install a plugin for your browser, which largely automates the data import process from MS Outlook. Or alternatively, you can extract data from MS Outlook or other programs manually via a VCard file (.vcf) and then upload this file into your BMW Online address book. CAUTION: Uploading data will always overwrite any already existing data. You will then only be able to use the most recently imported data.
    • What is the procedure for importing data from MS Outlook?
      The plugin always imports the entire contents of an MS Outlook folder. Please group together the addresses required into one folder if necessary. Then click on the button "Import address book from MS Outlook". The plugin launches and connects with the MS Outlook database. This may take a few seconds. In the dialogue that appears, please select the folder to be imported from the MS Outlook folders displayed and confirm this with "OK". The contact data will now be uploaded. This may take a few seconds, depending on the quantity of address data.
    • How does the data import function via the browser plugin in Internet Explorer (Version 7 and later)?
      When you first call up the "Address book" page, the following warning highlighted in yellow appears above the web page: "This website wants to install the following add-on: BMWvCardUploaderPlugin…“ Please click on the warning and allow the installation. When you next log into My BMW ConnectedDrive you will be able to launch the address import from MS Outlook.
    • How does the data import function via the browser plugin in Firefox (Version 3.5 and later)?
      When you first call up the "Address book" page, please follow the prompt "The add-on is not yet installed. Please click here to install it." This appears below the button "Start import from MS Outlook". A yellow bar appears above the web page with the message "Firefox has prevented this site from…" Please click on "Allow" on the right and permit installation with "Install Now". Then, in the "Add-ons" window, please click on the "Restart Firefox" button. When you next log into BMW ConnectedDrive you will be able to launch the address import from MS Outlook.
    • How does data import work via a VCard file (.vcf)?
      If you want to import addresses from another application, you first have to create a VCard file (extension: .vcf). You can then import this file via the function in your BMW Online address book. After a brief processing period, the data will be available in the vehicle.

    My Services – Dictation function

    • What must I do in order to use the dictation function?
      You can use the dictation system in your vehicle if your navigation system supports it (New Generation Navigation Professional + Bluetooth interface) and you have a MAP-capable mobile phone. The dictation function can be called up via the “Office” menu in your vehicle (“New” menu command). When first using the function, you will have to accept the Terms & Conditions of the service provider Nuance. Use of the function may incur charges. You can obtain further information at http://www.nuance.com/bmw
    • Why should I upload data and what happens when I do?
      This enables you to achieve a better recognition rate for your dictation function. You can optimize the handling of the system with terms that you use frequently, such as names from your address book or technical terms. The transferred data will be available in your vehicle as soon as the import has finished. Every new import overwrites the already existing data. You can therefore only ever use the data that you last transferred.
    • Are my data only visible to me?
      All of the data you transfer and the contents of your address book can only be viewed via the profile of your contract.

    Settings – Personal Data

    • What is the “vehicle login” and what is it used for?
      In addition to your user name, you can also save a shortened vehicle login in order to simplify the login procedure in your vehicle. You can also use the vehicle login to log in to My BMW ConnectedDrive.
    • Which access data can I use to log in inside my vehicle?
      You can also use your access data to My BMW ConnectedDrive on the Internet when you are in your vehicle to operate BMW ConnectedDrive services that work with your personal data. To obtain a faster yet equally safe login inside the vehicle, you can create a short vehicle login (alias) in the Settings/My Data menu.
    • Can I also log in on the Internet with my vehicle login?
      If you have created a vehicle login (alias) for a faster yet equally safe login inside the vehicle, you can use it as your user name for My BMW ConnectedDrive.

    Settings – Use e-mail in your BMW.

    • Where can I set up my e-mail accounts for BMW ConnectedDrive?
      You will find the function under the menu item: “Settings – Set up My Services – E-mail accounts”
    • Where can I obtain the information needed to set up my e-mail account?
      You can obtain this information from the provider of your e-mail account – this is generally available when you first set up the account. If this is not the case, you can ask for this information to be sent again. In most cases you can also find this information on the Internet – by entering the company name of the provider together with the keywords “incoming mail server” and “outgoing mail server”.
    • What is meant by “Account type”?
      There are basically two different types of e-mail account. In the case of a “POP3” e-mail account, the messages are retrieved from the server and deleted from the server in the process. This means, for example, that you can no longer access these e-mails from a second computer. In the case of IMAP mailboxes, the e-mail messages are not deleted, but, instead, copies of them are stored in your e-mail program. You can link several e-mail programs with the mailbox. Changes are then replicated in every e-mail program and you can retrieve your e-mail messages as often as you wish.
    • Can I set up my business e-mail in ConnectedDrive?
      Yes, if your e-mail server supports the IMAP protocol. You can do this in your BMW ConnectedDrive portal by means of the “User defined” option in the “E-mail provider” field. The security settings of your company e-mail server may lead to restrictions in the transfer of data to your vehicle or cause problems with the certificate. If this is the case, please contact the e-mail administrator of your company.
    • What are “port numbers” and where can I obtain information on them?
      A port number is part of the network address, under which the respective e-mail servicer can be reached on the Internet. The services and functions of a server are assigned to unique port numbers. To enable these functions to be used, the correct port must be set for the respective function in the e-mail program being used. Please ask your e-mail provider for the specific port number if the preset values do not function.
    • What is SSL and do I have to activate this feature?
      SSL – short for “Secure Sockets Layer” – is an encryption protocol that establishes a secure data connection between the e-mail server and your e-mail program. Please check whether your e-mail provider supports or prescribes this protocol. If it does, please activate this feature, checking that TLS is not activated as well.
    • What is TLS and do I have to activate this feature?
      TLS – short for “Transport Layer Security” – is a transfer protocol that protects the data exchanged between the e-mail server and your e-mail program against unauthorized infiltration/interception. Please check whether your e-mail provider supports or prescribes this protocol. If it does, please activate this feature, checking that SSL is not activated as well.
    • What can I do if the setup procedure for the e-mail account fails?
      Please check the details entered for each individual query. Even slight discrepancies may cause the setup to fail. If necessary, carry out the following additional checks: 1. Please check whether the password might have been changed after your e-mail account was first set up and no longer matches the initial setup password in the documents from your e-mail provider. If you no longer know the current password, request a reset or ask for your password to be sent again. 2. Check whether POP3 or IMAP access is authorized and activated for your account. You can do this via the settings in your e-mail account. 3. Check whether two-step verification is active for your e-mail account. If this is the case, please deactivate this option with your e-mail provider. 4. Check whether the security settings of your e-mail account block access from third-party devices. Some providers require you to deactivate Captcha or allow access for less secure apps.
    • Why are there no specific error messages indicating why setup of the e-mail account has failed?
      For security reasons, the e-mail servers do not usually issue any precisely identifiable error messages, which unfortunately means that we are unable to give you any specific information on the source of the error when setup fails. If verification of the data does not resolve the problem during setup, please contact your e-mail provider or BMW ConnectedDrive Customer Service.
    • Why aren’t all the e-mail messages displayed in the Inbox although they appear on other devices.
      Depending on the number of messages in your e-mail inbox, it is possible that not all e-mails will be synchronized with your vehicle. If you use POP3, the e-mail messages may have already been deleted by another device. You can check this in your online inbox.
    • What is a “signature block” and is it needed for the setup procedure?
      The signature block in an e-mail message is extended information about the sender that is automatically added to every e-mail that you send. You can record personal or professional details in this signature, such as contact information, company name or position. It is not mandatory to set up a signature block.
    • Where can I find out whether I need to activate the feature “Alternative user name/password?
      Please check the documents for your e-mail account to see whether further access data are required in addition to your e-mail address and user name. If this is the case, please activate the option concerned and enter the relevant data.
    • Why can I not remove or set up any e-mail account in my vehicle using the “BMW Online Mail” app?
      The “BMW Online Mail” app shows all of the e-mail accounts set up in the ConnectedDrive portal. It is not possible to setup or delete an e-mail account in the vehicle using the “BMW Online Mail” app but only in the apps ((e.g. “Gmail (IMAP)”) of the respective e-mail provider.

    Settings – Send-to-Car

    • How does "Google Send to Car" work?
      In order to send points of interest from Google Maps (www.maps.google.com) to your vehicle, select the desired destination in Google Maps from the hit list for your search query. Select "Send" in the drop-down menu to the right of the relevant result, then select "Send to Car" and then "Make: BMW”. Please enter your BMW ConnectedDrive user name in the "BMW Assist/BMW ConnectedDrive user name" field. If you are using the new Google Maps you need to login with your Google account in order to use the “Send to car” feature in the full map view. You can find addresses or destinations which you send to your vehicle as "My Info" in the menu CONNECTEDDRIVE/MESSAGES. You can accept the address of the point of interest for route directions by pressing a button in the navigation system. If there is a telephone number for the point of interest and you have connected your mobile phone with the vehicle, you can dial the number directly.
    • What are the requirements for sending points of interest from Google Maps to my vehicle?
      In order to send points of interest from Google Maps to your vehicle, you required the special equipment option "ConnectedDrive Services". Please activate the sending of destinations to your vehicle via partner websites in the "Send to Car" menu. If you are using the new Google Maps you need to login with your Google account in order to use the “Send to car” feature in the full map view.
    • Can I send points of interest from Google Maps to another vehicle?
      You can also send points of interest from Google Maps to another vehicle. To do this, enter the user name of the person to whom you wish to send the point of interest in the field "BMW Assist / BMW ConnectedDrive user name". If you are using the new Google Maps you need to add the respective vehicle to your Google account in the “Car or GPS device” page of the Send to car feature.
    • How do I call up a point of interest in my vehicle that I have sent to it via Google Maps?
      You can find addresses or destinations which you send to your vehicle as "My Info" in the menu CONNECTEDDRIVE/MESSAGES. You can accept the address of the point of interest for route directions by pressing a button in the navigation system. If there is a telephone number for the point of interest and you have connected your mobile phone with the vehicle, you can dial the number directly.
    • No message reaches the vehicle.
      Please check in the "Send to Car" menu to see whether the sending of destinations to your vehicle via partner websites has been activated. If you are managing several vehicles in your user account, the data will be sent to the "preferred" vehicle.

    Settings – Manage vehicles

    • Why can’t I see any vehicle in the “Manage vehicles” menu?
      Either you have not yet added a vehicle to your user account in the “Manage vehicles” menu or you have removed a vehicle that had been added. When you add a vehicle, it may take up to 24 hours before it is displayed in My BMW ConnectedDrive.
    • What does the message "Waiting for activation" next to my vehicle mean?
      You have recently added this vehicle to your user account. For reasons of security, you have to enter a security code to complete the process. This has been sent to your vehicle, and you will find it in the vehicle in the menu CONNECTEDDRIVE/MESSAGES.
    • The security code has expired in the meantime. What must I do to complete the activation process?
      For security reasons, the security code is only valid for a limited period of time. You can request a new security code at any time in the "Manage vehicles" menu. Please contact BMW ConnectedDrive Customer Support if you have any queries.
    • I have removed a vehicle from the list of available vehicles. How can I add that vehicle again?
      You can add the vehicle again by entering the Vehicle Identification Number.

    Settings – Security question

    • Why do I have to specify and reply to a security question?
      The security question is intended to protect your personal data and identify you uniquely in My BMW ConnectedDrive. Before you can operate functions relevant to security, occasionally you have to answer the selected security question.

    Settings – Deactivate mobile network connection

    • I have deactivated the mobile network connection of my BMW and am therefore no longer able to use BMW ConnectedDrive in my vehicle. How can I reactivate the mobile network connection?
      To be able to use BMW ConnectedDrive in your vehicle again, please "Activate" your vehicle in the Settings / Manage vehicles menu or contact BMW ConnectedDrive Customer Support.

    Settings – Manage smartphones

    • Which remote functions are available for my vehicle?
      The functions that are available for your vehicle depend on its date of production and on the special equipment options you have selected. You will find a summary of available remote functions for your vehicle in My BMW ConnectedDrive in the "Activate Remote Services" menu.
    • How can I use the remote functions via the "My BMW Remote" app or "BMW i Remote" app?
      To use the My BMW Remote app or BMW i Remote app, you first have to activate the remote functions in the "Activate Remote Services" menu and then specify and answer a security question.

    Store

    • Are the details on means of payment and “My Data” secure?
      The transfer and storage of your personal data are subject to the most stringent security standards of the BMW Group. Your details, such as credit card information, address and e-mail address, are automatically encrypted by means of SSL protocol. SSL is the industry standard for the transfer of confidential data via the Internet. No information is stored in the actual vehicle
    • Can means of payment also be entered in the vehicle?
      For reasons of convenience and security, the one-off entry of your means of payment for bookings in the BMW ConnectedDrive Store is only possible in the customer portal. Inside the vehicle you access the details recorded via a secure data connection.
    • How long does it take for a service that has been booked to become available in the vehicle?
      The vehicle has to be ready to receive data before a service that has been booked can be set up inside. If your BMW is not able to establish a mobile network connection, there may be delays in setting up a newly booked service.
    • When I change vehicles, are the services I have booked transferred to my new vehicle?
      BMW ConnectedDrive services are all booked for a specific vehicle. When a vehicle changes hands, its services can be used by the new owner for the remaining service life. You will have to rebook the services for your new vehicle.
    • Why are the ConnectedDrive services basic features necessary in order to book additional services such as RTTI and Concierge Services?
      The ConnectedDrive services basic features contain the technical capability for the vehicle to use a variety of individual functions.
    • At what point in time can I renew a service that has been booked?
      Renewal is only possible shortly before the service expires.