How can I use the "My BMW Remote" or "BMW i Remote" app?
In order to use the My BMW Remote app or BMW i Remote app, you have to activate the remote functions on the Internet in the menu “Activate Remote Services” and then "edit a security question".
Is there a demo of the "My BMW Remote" app or "BMW i Remote" app?
The My BMW Remote app and BMW i Remote app both have a demo mode that provides information on the options and functions of the app.
Do I incur any costs when I use the "My BMW Remote" app or "BMW i Remote" app?
If you have booked the Remote Services, use of the My BMW Remote app and BMW i Remote app will be free of charge for you. Costs for the data connections depend on your mobile phone contract and will be billed by your mobile phone provider.
I receive an error message when configuring the "My BMW Remote" app or "BMW i Remote" app. What can I do?
Please check whether the remote functions are activated for your vehicle and whether a security question has been saved. If the error message persists, please contact BMW ConnectedDrive Customer Support.
What is the option "BMW Apps"?
BMW Apps integrates innovative applications (known as apps for short) for your smartphone (Apple iOS or Android) into your vehicle. Many functions have been designed solely for use in connection with your vehicle. Some functions can also be used directly on your smartphone without a connection to the vehicle.
What do you require in order to be able to use all the functions?
All BMW models fitted with the option code 6AK ("ConnectedDrive Services") or 6NR ("Apps") and the Professional navigation system can draw on all functions in conjunction with a smartphone and the BMW Connected App, which is available free of charge from the Apple Store or Google Store. In addition, you should also have a suitable mobile phone contract. Some of the BMW Connected applications make intensive use of broadband data services (e.g. Web radio).
Which smartphones can be used with the special equipment option “Apps”?
Currently, the A4A technology can only be used in a BMW with the Apple iPhone (from 3GS and iOS 5.0 or higher) and from BMW model year 2014 with selected Android smartphones (e.g. Samsung Galaxy S4 and LG Nexus 4) from Android 4.2.
Who do I have to get in touch with if I have any problems with the USB interface of my smartphone?
You will obtain information on your smartphone and its interfaces in the operating instructions or from the manufacturer’s technical support.
What do I have to do before I can use BMW Connected in my vehicle?
You have to download the application onto your mobile end device before you can use the BMW Connected App in the vehicle. In the case of an Apple iPhone, please use the Apple App Store for this purpose, in the case of an Android phone download is via the Google Play Store.
What do I have to do in order to use BMW Connected in my vehicle?
Connect your smartphone to your BMW using the USB cable or the Snap-in Adapter Media (BMW accessories) and start the BMW Connected App. For Android smartphones only: In the vehicle menu navigate to [ConnectedDrive] [BMW Apps] [connection assistant] and activate the [accessory mode].
The applications will then be displayed in the vehicle under the menu item “BMW Apps”. The BMW iDrive Controller is used to operate the app.
Why are incoming calls directed straight to the mailbox when online applications are being used, especially Web radio?
Some network operators forward calls directly to the mailbox when data communication via EDGE or GPRS is active. This is a restriction imposed by the network. The problem does not exist with connections via UMTS/HSDPA.
I can’t find the “BMW Apps” menu command.
Your car display screen will only show the menu item "BMW Apps" if the car is fitted with the required option. Please ask your dealer for details as to whether the option can be retrofitted in your car.
I can’t find any of the BMW Connected functions in my BMW.
The BMW Connected application functions are located under the menu command “BMW Apps”. In order for the functions to be displayed, your smartphone must be connected with your BMW, and the BMW Connected application must be running. If you are using an Android smartphone, ensure that the [accessory mode] under [ConnectedDrive] [BMW Apps] [connection assistant] has been activated after connecting the smartphone with the vehicle.
Even after connecting my smartphone and launching the BMW Connected application, I can’t find any of the BMW Connected functions.
Should you encounter unexpected behaviour we suggest you proceed as follows:
If you are using an Android smartphone first check whether the [accessory mode] under [ConnectedDrive] [BMW Apps] [connection assistant] has been activated.
In addition we also recommend that you unplug and reconnect the smartphone, close the BMW Connected app via the app manager and restart it. If you still can not view any BMW Connected functions, we recommend that you carry out the self-diagnosis function included in the app. In rare cases restarting the smartphone can also help. Apple smartphones are restarted by simultaneously pressing and holding down the "Home" and "Standby" buttons for at least ten seconds until the Apple logo appears. On Android phones the "Standby" button has to be pressed for several seconds and then the "Turn off" option followed by a restart has to be selected.
In some areas, the online applications from BMW Connected are sporadically restricted or not available during the journey.
The service quality of the online applications from BMW Connected is substantially influenced by the coverage of the mobile telephone networks or the current reception quality. In many cases, poor local reception is indicated by low signal strength. Even if your smartphone displays a good signal strength, this does not necessarily mean that the service quality will also be good. Service quality frequently depends on other network-specific parameters.
No audio reproduction is possible via BMW Apps.
Audio reproduction with BMW Apps is possible via the USB connection or via the snap-in adapter. Android smartphones must also support OAP2. Reproduction via Bluetooth Audio® (A2DP) is not possible. Please make sure, therefore, that the option “Audio (Bluetooth)” in the Control Display of the Bluetooth settings in your vehicle is deactivated while you are using BMW Connected. For the best possible integration, we also recommend that you should not use any spaces at the beginning or end of the device name for your smartphone. In order to change the device name of your iPhone, first connect the device with your computer via iTunes. Double-clicking on the device name in iTunes then enables you to change the name of your iPhone.